What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) typically taking 3-9 days for delivery. Sea shipment options are also available upon request.
Do you support mix and match for the products?
Yes, we support mix and match. We also provide a One Stop Shopping Solution to help you source products not currently listed.
Do you offer customization services such as logo placement?
Yes, we offer customization for logos, colors, designs, and packaging. Note that MOQs apply depending on the service required.
How do you handle product quality issues?
If any quality issues occur, please contact us within 14 days of receipt with photos. We will evaluate and provide a suitable solution.
What are your typical trade terms?
We support EXW, FOB, CNF, and CIF terms.
Can I get a sample before placing a full order?
Yes, we can offer 1-piece samples. The product cost of the sample will be refunded once a bulk order is confirmed.
HSED Toys
